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Terms and conditions for all private sales on www.livingbycolors.com:
Al information and guidance from Living by Colors is guiding only. All products are CE marked when it is required.
The photos at the website are guiding, and we do not guarantee the exactness of the colors.
Personal data and the way we keep these:
Vi keep your personal data safe at our webshop operator, DanDomain.
The legal processor agreement is made between Living by Colors and DanDomain.
We do not share or sell any of your data to 3rd party.
Only by choice you will be registered on our news mail recipient list.
Only relevant data as name, address, phone number and email address will be kept. We have no access to other data.
Delivery and transportation:
Shipping by PostNord or GLS in Denmark and UPS to other European countries.
The risk of the products is the customers, when delivered.
Shipping cost will be added after choice. By return due to wrong address, refused receipt or other, shipping cost will be charged. Only amount of goods will be credited and refunded at payment card within 14 days.
Complaints:
Any errors in numbers or delivered goods, and visible errors on items, must be claimed to Living by Colors right away – and within 2 days – by email to mail@livingbycolors.dk.
Damage during transportation must be claimed to PostNord, GLS or UPS.
Price and payment:
Our items can be ordered online – in DKK or EUR.
You can pay by Dankort, Visa/Dankort, Visa or Mastercard.
All prices are showed excl. shipping cost.
Returns:
You have 14 days right of return. If you want to return items, you must inform by email to mail@livingbycolors.dk before returning.
You will find the return form attached to the order confirmation. The return form must be printed, filled out and enclosed in the return package.
Return to:
Living by Colors
Snoghøj Alle 62
DK – 2770 Kastrup
You must pay shipping costs. The risk of the items lies with you until Living by Colors have signed for receipt.
You are responsible for any degradations of the returned items, which will be deducted from refunds.
Refunds?
After received and approved returned items, a credit note on the returned items will be issued and the amount will be refunded your payment card – within 14 days.
We do not offer exchange.
Complaints:
If you are dissatisfied with the way, Living by Colors handled a sale or return, you can contact following for complaint:
Nævnenes Hus
Toldboden 2
8800 Viborg
Direct link: https://kpo.naevneneshus.dk/Public/Home/ChooseLoginProvider?returnUrl=https://kpo.naevneneshus.dk/External
You can go directly to EUs Online Dispute Resolution and choose your language here:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage
Please state our e-mail address mail@livingbycolors.dk.
Important to know about colors:
Photos on the websites are only guiding, and accuracy of colors are not guaranteed.
Color name/description does not guarantee the same color tone from product to product.
Color description as brass, silver, gold etc. does not mean, the product is made of this material. It is just a color description.
Important to know about light bulbs:
All light bulbs are tested by Living by Colors before packing.
We offer no guarantee on bulbs, and the stated lifetime is average and guiding only.
No complaints on lifetime of light bulbs can be placed.
Important to know about knobs/handles:
All are made by hand and differences in color, shape, glass and glaze might occur.
This is not considered as errors.